If you change your mind about your purchase, please return the unused goods to us unopened with the original receipt within 14 days and we will offer you an exchange or a credit note. This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

  1. Please email to request a refund.
  2. Send your returned item to:
    Ecigarette - Supplies
    Unit 11 Orient Ind Park
    Simonds Rd
    E10 7DE
  3. Include in your package the original receipt.

Shipping Policy

Orders up to 2kgs are shipped by Royal Mail.

If the country is not listed on our website, we do not deliver there.

UK Charges
£2.50 or 10% of order total, whichever is the greater, up to a maximum of £5.00.
UK orders over £40.00 qualify for FREE shipping.

Your order will be securely packed and dispatched to ensure safe and secure shipping.

"We aim to dispatch any orders received by 2pm Monday to Thursday, or by 12pm Friday (UK), the same day. Orders received after these times wil be despatched the next working day."

If for any reason we are unable to ship orders the same day, these will be sent the next working day. Please note we do not ship orders at weekends or UK bank holidays.
In the unlikely event that an item is out of stock we will contact you and offer an immediate refund, a choice of an alternative or give you an estimate of when the item will be back in stock.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

Your privacy is important to Ecigarette-Supplies. The information that you give on this site will be used only for us to send your order to. We use PayPal to process your payments, only you and PayPal will have your information. Ecigarette-Supplies will not receive any financial information from you. We believe PayPal to be the best and most secure method of payment available and as well as protecting your data, they offer first class protection to all buyers.

Credit Card Details
We do not store credit card details nor do we share customer details with any 3rd parties.

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?
Your information is only used to fulfil your order. We do not sell or redistribute your information to ANYONE. We may occasionally send information on special offers that you may be interested in.

Security and Storage
Only your order data, billing, shipping, and order contents data is stored on our server. We do not process or store your Credit Card data.

Cookies and Browser Information
See our cookie policy.